Terms & conditions

Estimates and prices

Calculator prices are estimates. The final price is confirmed in writing before a booking is accepted and will not change unless the property or requirements differ from what was described.

Cancellations

Bookings can be changed or cancelled free of charge with more than 48 hours' notice. Between 24 and 48 hours the deposit is retained; under 24 hours the full price is payable. See the cancellation policy.

Access

You are responsible for providing access at the agreed time. If the cleaner cannot get in, the visit may be charged.

Our promise

If anything is missed, tell us within 24 hours (48 hours for end of tenancy cleans) and we will return and put it right at no charge.

Payment

A 50% deposit by bank transfer secures the booking. The remaining 50% is due after the clean is completed. Full details are in our booking policy, cancellation policy and valuables policy.