Valuables Policy

1. Our commitment

JL Cleans is insured for public liability and accidental damage. Damage is rare, but when it happens we deal with it openly and quickly, following the process below.

2. Before the clean

Please put cash, jewellery, watches and other small valuables somewhere secure. Tell us in advance about anything fragile, sentimental or unusually expensive, and about anything that needs special handling such as high-end electronics or delicate surfaces. If a surface should not be cleaned with a particular product, let us know.

3. How our cleaners work

Cleaners handle your belongings with care: display items are moved gently and put back, unfamiliar surfaces are not treated with abrasive products, and if a cleaner is unsure about something they leave it and ask. Cleaners do not open sealed containers, personal drawers, safes or anything marked private.

4. If something is damaged

The cleaner tells you at the time, or as soon as you are contactable if you are not home. Please confirm it to us in writing within 24 hours, with photos where possible. We look into it within 2 working days.

For items under £100 we normally replace the item or reimburse you directly. For items over £100 we raise a claim on our public liability insurance and keep you updated. Receipts or proof of value help speed this up.

5. What is not covered

Damage that was already there; damage caused by hazards we were not told about; items placed somewhere inherently unsafe; unsecured cash or jewellery; sentimental value beyond an item's replacement cost; damage caused by faulty appliances or fixtures; and anything reported more than 24 hours after the clean.

6. Security and confidentiality

Every cleaner is vetted and reference-checked. Keys and access codes are kept secure and confidential. We do not photograph your home except where needed to document an issue you have raised, and we never discuss customers' homes publicly or on social media.