Cancellation Policy

1. Why we have this policy

When you book, we block out a cleaner's time for you. A last-minute cancellation leaves that cleaner without work for the day, which directly affects their income. This policy is there to be fair to them as well as to you.

2. More than 48 hours' notice

Cancel or move your booking up to 48 hours before the scheduled start and there is no charge. Your deposit is refunded in full or carried over to a new date, whichever you prefer.

Send cancellations by WhatsApp or email. A cancellation is confirmed when we reply in writing.

3. Between 24 and 48 hours' notice

Cancellations made between 24 and 48 hours before the scheduled clean forfeit the 50% deposit. If you would rather rebook, we can hold the deposit as credit against a new booking within 60 days.

4. Less than 24 hours' notice, or no access

Cancellations within 24 hours of the scheduled start, and no-shows, are charged at the full price of the clean. A no-show includes no answer at the door, wrong access details, or someone at the property refusing entry.

5. Rescheduling

Moving a booking with more than 48 hours' notice is free. Within 48 hours, moving a booking follows the same terms as cancelling it, and anything paid is credited to the new date.

6. Cancellations by us

Occasionally we have to reschedule because a cleaner is ill or transport fails. We will tell you as early as we can and offer the next available dates. If we cannot rebook you within 7 days, your deposit is refunded in full.

7. Regular bookings

Weekly and fortnightly customers can skip a visit free with 48 hours' notice. There is no minimum term and no fee to stop a regular schedule.

8. Extreme weather and events outside anyone's control

If a clean cannot go ahead because of extreme weather, a public transport shutdown affecting our cleaner, or similar events outside anyone's control, we reschedule free of charge whatever the notice.